Beyond Numbers: Integrating Well-Being into NPS for Enhanced Firm Performance

by Jana Gamble | Mar 22, 2024 | Customer Experience, Mindful Leadership, Team Member Engagement

Beyond Numbers: Integrating Well-Being into NPS for Enhanced Firm Performance Grant Ian Gamble is a best-selling mindful leadership author and speaker. He has over 30 years of experience in leading teams to create innovative customer experiences, building engaged...

Revolutionise Your NPS: How Digital Transformation Reshapes Service and Profit

by Jana Gamble | Mar 22, 2024 | Customer Experience

Revolutionise Your NPS: How Digital Transformation Reshapes Service and Profit Grant Ian Gamble is a best-selling mindful leadership author and speaker. He has over 30 years of experience in leading teams to create innovative customer experiences, building engaged...

Leveraging Immediate Insights into Customer Satisfaction and Issues with AFFINITY OS for Enhanced Business Performance

by Jana Gamble | Feb 28, 2024 | Customer Experience, Mindful Leadership

Leveraging Immediate Insights into Customer Satisfaction and Issues with AFFINITY OS for Enhanced Business Performance Grant Ian Gamble is a best-selling mindful leadership author and speaker. He has over 30 years of experience in leading teams to create innovative...

Harnessing Real-Time Customer / Member Feedback for Business Growth and Customer Satisfaction with AFFINITY OS

by Jana Gamble | Feb 28, 2024 | Customer Experience, Mindful Leadership

Harnessing Real-Time Customer / Member Feedback for Business Growth and Customer Satisfaction with AFFINITY OS Grant Ian Gamble is a best-selling mindful leadership author and speaker. He has over 30 years of experience in leading teams to create innovative customer...

Unlock the Secret to Exceptional Customer Experience with ‘The Long-Term Benefits of Short-Term Acts’

by Jana Gamble | Oct 30, 2023 | AFFINITY in Customer Service Certification, Customer Experience, Mindful Leadership

Unlock the Secret to Exceptional Customer Experience with ‘The Long-Term Benefits of Short-Term Acts’ Grant Ian Gamble is a best-selling mindful leadership author and speaker. He has over 30 years of experience in leading teams to create innovative...

The Building Blocks of a Master Customer Service Professional

by Jana Gamble | Oct 16, 2023 | AFFINITY in Customer Service Certification, Customer Experience, Mindful Leadership, Team Member Engagement

The Building Blocks of a Master Customer Service Professional Grant Ian Gamble is a best-selling mindful leadership author and speaker. He has over 30 years of experience in leading teams to create innovative customer experiences, building engaged workforces, and...