Identify customers, members, and team members in need of attention and surface the most actionable feedback.
Action Intelligence uses the power of artificial intelligence to automate high-effort, high-impact tasks such as risk detection and suggestion mining.
Know Where to Focus and Drive Impact
Identify customers or members at risk of leaving, potential detractors, and others in need of immediate attention with greater accuracy than scores alone. Alert CX teams and frontline team members of customers/members at risk and prioritize follow-up action.
Find the Most Actionable Suggestions for Improvement
Automatically discover suggestions and ideas within individual customer and team member feedback. Focus team member attention on the actions likely to have the greatest impact on customer satisfaction.