Elevate Workplace Wellbeing in Real Time with the *All New* AI-Driven AFFINITY OS™ Psychosocial Risk Assessment Tool
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- Prioritize Customer Experience for Business Success with AI
- Unlocking the Magic of “WOW” Moments in Customer Experience: Putting People First, Always.
- Putting People First, Always: The Secret Ingredient to Unmatched Team Member Engagement
- Revitalize to Optimize: How Prioritizing Self-Care Elevates Customer Service Professionals and the Experience of Their Customers
- The Pillars of Mindful Leadership: Putting People First for Unbeatable Customer Experience
Elevate Workplace Wellbeing in Real Time with the *All New* AI-Driven AFFINITY OS™ Psychosocial Risk Assessment Tool
Unlock the Potential of Your Teams with Advanced AI-Driven Insights
Psychosocial risk refers to the potential for psychological and physical harm that may arise from the interplay of personal capacities and the job demands in the workplace, including factors like excessive workloads, lack of support, workplace bullying and poor workplace relationships.
The AFFINITY OS™ (AOS) Psychosocial Risk Assessment Tool is your partner in fostering a healthier, more productive workplace. Designed with cutting-edge AI technology, our tool systematically identifies, analyzes, and mitigates psychosocial risks, helping you cultivate a thriving work culture and maximize workplace wellbeing in real time.
How Does the AOS Psychosocial Risk Assessment Tool Work?
1. AOS Rhythmic Smart Sampling
• AOS rhythmically surveys your workforce once per month (1/30th of your Team receives a survey each day).
• There are 5 different PSR surveys, each containing 5 PSR expert-designed questions that rotate over 5 months.
2. AOS Analyze
Our powerful AI engine parses your data and provides you with emerging themes as well as the sentiment (the context, the WHY) behind your PSR data, and gives you actionable insights for optimal PSR management. All this happens in real time.
3. AOS Themes
Unlike any other platform, AOS provides you with emerging themes as well as the sentiment (the context, the WHY) behind your PSR data.
4. AOS Actionable Insights
AOS gives you Actionable Insights for optimal PSR management in real time.
For a limited time, sign up for a free no obligation demo and receive FREE installation, a $7,500 value.
♦ The “Managing The Risk of Psychosocial Hazards at Work Code of Practice 2022” (the Code) Mandates That Employers:
- Identify Psychosocial Hazards – find out what could cause harm
- Assess Risks – understand the nature of the harm that could be caused by hazards, how serious the harm could be and the likelihood of harm occurring
- Control Risks – implement the most effective control measures that are reasonably practicable in the circumstance
- Review control measures to ensure they remain effective
All of these steps must be supported by consultation (see Section 2 of the Code).
We invite you to embark on this transformative journey with AOS. For a limited time, sign up for a free no obligation demo and receive FREE installation, a $7,500 value.
♦ The AOS Psychosocial Risk Assessment Tool was developed in consultation with leading experts in Psychosocial Risk. AOS has focused on the following fundamentals:
1. Simplified Questionnaire Based on Key Factors
The tool contains factors and questions related to psychosocial risks. AOS offers a simplified questionnaire that covers these key factors. This questionnaire is concise yet comprehensive enough to capture essential data.
2. Enabling Comments for Contextual Insights
Each question has an option for additional comments. This allows Team Members to provide context or elaborate on their choices, giving HR professionals deeper insights into the psychosocial climate and the sentiment, or the “why”. Our sophisticated AI engine can identify growing trends and areas needing support measures.
3. Data Aggregation and Analysis
AOS aggregates responses to identify trends, themes, and areas of concern. This analysis can include identifying roles, departments, sites or regions with higher psychosocial risk levels, trends in workplace wellbeing or grievances etc.
4. Comparative Analysis Across Sites
The system provides comparative data across different sites highlighting variances and commonalities in psychosocial risk factors.
5. Contextualizing Commentary
Utilizing NLP, AOS analyzes free-text comments to extract themes and sentiments. This helps in understanding the nuances of Team Member feedback and identifying underlying issues that might not be evident from data alone.
6. Actionable Insights and Reporting
The AOS system provides actionable insights, an easy-to-understand dashboard and easily exported reports for HR professionals. These insights, dashboards and reports can guide interventions, policy changes, and targeted support measures.
7. Privacy and Confidentiality
Given the sensitive nature of psychosocial risk data, the system provides anonymity to the individual and blocks reporting until sufficient data is collected to de-identify departmental/sites, ensuring confidentiality and privacy of Team Member responses.
8. Integration with Existing HR Systems
To ensure seamless operation, AOS integrates seamlessly with existing HR and health & safety systems through an API or Web Hooks.
9. Training and Support
AOS provides training for HR professionals and Team
Members on using the system, interpreting the data, and extrapolating psychosocial risks. The enhanced functionality of the AOS system creates a robust mechanism for ongoing assessment and management of psychosocial risks, fostering a psychosocially healthy workplace.
♦ Example Psychosocial Risk Questions
Work Demand and Workload:
“Do you often feel overwhelmed by your workload?”
“Are you able to complete your work tasks within regular working hours?”
Control and Autonomy:
“Do you feel you have sufficient control over how you complete your tasks?”
“Are you able to influence decisions that are important for your work?”
Support from Management and Colleagues:
“Do you feel supported by your manager and colleagues?”
“How would you rate the quality of communication within your team?”
Psychosocial Risk questions are asked in sets of 2, or 4, and combined with 1 standard question from the AOS eNPS question set, in addition to the eNPS question, monthly. Therefore, the set of questions rotates either every five months, or every 10 months. By rotating questions we reduce the incidence of survey fatigue, and because questions are randomized, reporting reflects insights into each question as data and feedback is amassed. It typically takes 90+ days to reach critical mass with the dataset and the reporting mechanisms.
Each question is rated on a scale of 1 – “Strongly Disagree” to 10 – “Strongly Agree”, and there are free-text options for additional comments to provide context or elaborate on specific issues. This approach allows for both quantitative analysis and qualitative insights, enabling a comprehensive understanding of psychosocial risks in the workplace.
♦ How It Works
An email is sent out to each Team Member once a month. The psychosocial risk questions are randomly combined with the AOS eNPS questions we ask in our general Team surveys.
The email invitation arrives with one of our 5 standard AOS eNPS questions, as a ‘quickstart question’. An example of an AOS eNPS question is:
Do you feel like your opinion matters at [Company Name]?
Once a score is selected and the Team Member enters the survey, they will be presented with the eNPS question (“Likelihood to Recommend”) and then two or four randomized* psychosocial questions that are paired with the eNPS question.
If the Team Member opts out of the anonymity option, they will be identified and can be communicated with through the AOS platform. Our recommendation is that whenever a team member opts to be known, the manager/HR person who administers the system responds directly, or passes this feedback on to the relevant manager/executive for a response. All these options are seamlessly built into the AOS platform.
The AOS system will aggregate the feedback and data providing a series of easy-to-navigate and read dashboards, trend trackers, prioritization tools and reporting options. The AOS system also allows for site to site comparisons allowing for best practices to be highlighted and leveraged.
♦ Example Question Set Distribution
Below is an example of a two Psychosocial Risk Assessment questions teamed with an AOS engagement question:
1. Do you feel like your opinion matters at [Company Name]?
“Are the rewards and recognition in your workplace fair and adequate?”
“Do you feel you have sufficient control over how you complete your tasks?”
2. Do you have what you need to thrive at [Company Name]?
“Are you able to complete your work tasks within regular working hours?”
“Are you comfortable with the way conflicts are managed in your workplace?”
In this example, each eNPS question is asked twice over a ten month span, but each psychosocial question is only asked once.
With each question, Team Members are presented with an open box to deposit any other thoughts they want to share about their experience as a Team Member. Our sophisticated AI engine aggregates and assimilates these text responses and produces sentiment and contextual analysis and grouping of responses.
There is no other Psychosocial Risk Assessment tool available on the market that has the ability to do this.
* Questions are randomized because the goal of this instrument is to get a broad, unbiased view of various psychosocial factors. Randomizing questions does the following:
- Reducing Bias: Randomizing questions can help mitigate the order effect, where the sequence of questions influences the responses.
- Increased Attention: When questions are randomized, respondents generally pay more attention to each question, as they can’t anticipate what’s coming next.
- Preventing Pattern Responses: It can prevent respondents from falling into a pattern of responses (like agreeing to everything) that might not accurately reflect their true opinions or experiences.
Special Offer for Innovative Leaders
We invite you to embark on this transformative journey with AOS. For a limited time, sign up for a free no obligation demo and receive FREE installation, a $7,500 value.
Once you have this business intelligence, you’ll never want to go without it.
Why Choose the AOS Psychosocial Risk Assessment Tool?
Proactive Risk Identification
Stay ahead of potential challenges with our AI-driven tool that detects early signs of psychosocial risks. By understanding the subtle changes in team dynamics and Team Member morale in real time, AOS enables timely interventions that can transform your workplace wellbeing and productivity.
Gain Insights into the Sentiment, or the “Why” Behind Your Teams’ Engagement, Wellbeing and Psychosocia Risk.
Go beyond the surface of your teams’ engagement and wellbeing. Our sophisticated AI-driven platform doesn’t just track psychosocial risks—it delves deep into the sentiment and the “why” behind your teams’ feelings and behaviors. By understanding the core factors influencing engagement and wellbeing, you can proactively address concerns, enhance workplace morale, and build a supportive environment that fosters not only productivity but genuine satisfaction and health. Embrace a tool that illuminates insights and provides actionable solutions, making your workplace an innovator in wellbeing and safety.
Personalized Insights for Data-Driven Decision Making and Effective Management
Each organization is unique, and so are its challenges. The AOS Psychosocial Risk Assessment tool provides personalized reports and actionable insights, allowing you to address psychosocial factors effectively. With data-driven clarity, you can make informed decisions that enhance Team Member satisfaction and productivity.
Seamless Integration with eNPS
Our psychosocial risk assessment tool integrates seamlessly with our advanced Team Member Net Promoter Score (eNPS) systems, offering a comprehensive view of Team Member engagement and wellbeing. This integration ensures that you have all the real-time metrics at your fingertips to support a holistic approach to Team Member health and wellbeing.
Become an Employer of Choice
Elevate your organization’s reputation by prioritizing the health, wellbeing and happiness of your workforce. The AOS Psychosocial Risk Assessment Tool helps you cultivate a supportive and safe working environment, making your company a preferred employer in today’s competitive job market.
Empowering Organizations Across Industries
Whether you are in healthcare, construction, education, mining, or any sector facing high psychosocial risks, AOS is equipped to meet your needs. Our tool is built to serve a diverse range of industries, providing tailored solutions that respect the specific dynamics and regulatory requirements of your field.
Special Offer for Innovative Leaders
We invite you to embark on this transformative journey with AOS. For a limited time, sign up for a free no obligation demo and receive FREE installation, a $7,500 value.
Once you have this business intelligence, you’ll never want to go without it.
We use AOS to help us with our customer and employee surveys. We have 5 facilities and before we had AFFINITY OS we ran manual surveys. Managing the feedback was a big task and we never quite got the full picture.
Now all the data parsing is done for us in the background with AI, we receive it in real time, and it’s a massive improvement.
It’s helped us see what our problem areas are and it really helps us drive forward and focus our efforts where they’re needed the most.
AOS also shows us which sites need more of our attention and helps us identify best practices.
If you’re thinking about improving your customer or member experience and employee well-being, AFFINITY OS is great value.
Features of the AOS Psychosocial Risk Assessment Tool for Workplace Wellbeing
Advanced AI Analysis
Leverage artificial intelligence to identify and predict potential risk factors before they escalate.
Questionnaires Carefully Designed by Psychosocial Risk Experts
Deploy surveys that are meticulously crafted by psychosocial risk experts to capture the nuances of your workplace’s psychosocial climate.
Comprehensive Reporting
Access detailed reports with insights and recommendations that help you prioritize mental health and wellbeing initiatives.
Data Privacy and Security
With a commitment to confidentiality, our tool ensures that team member responses remain anonymous, fostering an environment of trust and openness.
Transforming Workplace Wellbeing
At AOS, we believe in empowering company owners, leaders, managers and Team Members alike to create a workspace where wellbeing is at the forefront. Our Psychosocial Risk Assessment Tool is more than just software—it’s a pathway to a happier, healthier, and more productive workplace.
The integration of a Psychosocial Risk Assessment system through AOS represents a significant step forward in Team Member wellness management. Leveraging AI to understand and nurture the human element in your workforce, AOS enhances individual well-being and drives organizational success.
Enhance Team Member Wellbeing
By identifying and addressing psychosocial risks, AOS contributes to improved mental health, reduced absenteeism, and higher job satisfaction.
Increase Productivity
A healthier workforce is a more productive one. AOS helps create an environment where Team Members can thrive, directly impacting organizational performance.
Stronger Organizational Culture
Regular assessments and supportive interventions foster a culture of care and empathy, enhancing employee loyalty and retention.
Risk Management
Proactively managing psychosocial risks protects the organization from potential productivity losses and legal liabilities associated with workplace stress and conflict.
Ready to enhance your workplace wellbeing with a proactive approach? Book a demo today, or get in touch with our team to learn how the AOS Psychosocial Risk Assessment Tool can make a difference in your organization. For a limited time, sign up for a free no obligation demo and receive FREE installation, a $7,500 value.
Put PEOPLE FIRST, ALWAYS and achieve long-term, sustainable growth.
AOS Features and Tiers
〉 AOS Essential:
Core features for single-site operators.
〉 AOS Advanced:
Enhanced features for multi-site operations.
〉 AOS Elite:
Full suite for multi-site operations and franchises.
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AOS Pricing
AFFINITY OS is one of the most sophisticated, and at less than 1 cent per team member per day, the most affordable Psychosocial Risk Assessment Tool on the market.
For a limited time, sign up for a free no obligation demo and receive FREE installation, a $7,500 saving.
Contact us to see if we are a good fit to help grow your company.
Special Offer for Innovative Leaders
We invite you to embark on this transformative journey with AOS. For a limited time, sign up for a free no obligation demo and receive FREE installation, a $7,500 saving.
Top 10 Reasons to Invest in AFFINITY OS
Elevate Team Member Engagement and Wellbeing
Companies looking to foster a workplace culture that prioritizes Team Member wellbeing and engagement will find AFFINITY OS to be an invaluable resource. The platform incorporates mindful leadership principles from Grant Ian Gamble’s best-selling book, “The Affinity Principle,” empowering leaders to focus on individual Team Member needs, thereby creating a positive, productive work environment. With higher levels of engagement, companies can expect lower turnover rates, better performance, and an increased sense of loyalty among team members.
Boost Member Experience and Retention
AFFINITY OS goes beyond basic Member Relationship Management (MRM) systems by linking Member experience directly with Team Member engagement. The platform’s tools and analytics offer actionable insights into Member behavior and preferences, helping Customer Service representatives to provide more personalized and empathetic service. Enhanced Member experience inevitably leads to higher Member retention rates and more robust brand loyalty.
Drive Referrals Through a Holistic Approach
By combining AI with the human element, AFFINITY OS creates a more cohesive, seamless experience for both Team Members and Members. Satisfied Members become brand advocates, generating high-quality referrals and organic growth for the company. AFFINITY OS can optimize the referral process, making it easier for businesses to capitalize on word-of-mouth advertising.
Harness Data-Driven Decision Making
AFFINITY OS provides an analytics dashboard that offers real-time data and Key Performance Indicators (KPIs) on Team Member engagement, Member experience, and business performance. Managers and executives can leverage this data to make informed decisions, set realistic goals, and identify areas for improvement.
Illuminate BEYOND the Data - Highlight Sentiment
AFFINITY OS highlights sentiment in individual exchanges, but more importantly the AI system distills meaningful sets of sentiment into actionable information. Managers and executives can leverage this objective framework around sentiment to drive decisions, focus goals, and highlight areas for improvement.
Achieve Long-Term Sustainability and Scalability
AFFINITY OS offers not just immediate operational improvements but also a sustainable model for long-term growth. It’s a scalable solution that grows with your business, providing consistent value irrespective of your company size. By investing in a platform that focuses on both Team Member well-being and Member satisfaction, businesses can expect a high ROI as they grow. Being able to add sites and look across the portfolio and compare best practices is invaluable to growing businesses.
Utilize Lead Indicators for Proactive Management
Unlike traditional business metrics that focus on lag indicators like financials, AFFINITY OS uses lead indicators such as Employee Net Promoter Score (eNPS®) and Net Promoter Score (NPS®) to give businesses a more immediate and actionable insight into their performance. eNPS and NPS serve as early warning systems, highlighting potential issues or opportunities in real-time, allowing businesses to proactively manage their Member relationships and Team Member engagement. This predictive approach can be particularly beneficial for making timely interventions, optimizing resource allocation, and maintaining a consistent quality of service.
Gain Powerful Cross-Site Performance Comparison and Best Practices
For multi-site or multinational corporations, AFFINITY OS offers a unique advantage: the ability to compare performance metrics and best practices across various locations. This fosters an internal culture of continuous improvement and allows businesses to quickly identify and apply successful strategies from one site to another. Whether it’s Member satisfaction scores, Team Member engagement levels, or operational efficiencies, AFFINITY OS provides a holistic view that enables effective cross-site management.
Optimize Data-Driven Prioritization for Resource Allocation
AFFINITY OS equips managers and leaders with data-driven insights that enable them to prioritize their actions and investments effectively. By analyzing metrics related to both Member experience and Team Member engagement, the platform helps decision-makers identify the most impactful areas for improvement or scaling. Whether it’s fine-tuning a Member service process, investing in team development programs, or allocating resources for new product features, the actionable data from AFFINITY OS ensures that every decision is aligned with the company’s overarching goals and yields the highest return on investment.
Unleash Unmatched Return on Investment: A Cent-Per-Day Revolution
AFFINITY OS disrupts the traditional landscape of NPS and eNPS systems by providing an unparalleled return on investment. Priced at just 1 cent per day per member, AOS makes it affordable for companies in the fitness and wellness industry to invest in a people-centric approach. Despite its cost-effectiveness, AOS doesn’t skimp on features; it uniquely integrates NPS (Net Promoter Score) and eNPS (Employee Net Promoter Score), offering a holistic view of both customer and Team Member satisfaction.
While other NPS and eNPS systems can be prohibitively expensive and industry-agnostic, AOS is tailored to meet the specific needs of the fitness and wellness sector. The nominal investment in AOS is quickly repaid through increased referrals and customer retention, making it a cost-efficient choice for businesses looking to scale sustainably.
By investing in AFFINITY OS, you can look forward to achieving a balanced ecosystem where Team Members are engaged, Members are satisfied, and the business thrives—making it a worthwhile investment for your forward-thinking organization.
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