AOS Social Intelligence

AOS Social Intelligence Feature Image

Introducing:

  • AOS Social
  • AOS Review Management
  • AOS Rival Intelligence

AFFINITY OS is one of the most sophisticated yet affordable Customer Experience & Team Member Engagement systems on the market. For a limited time, sign up for a free no obligation demo and receive FREE installation, a $7,500 value.

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top 10 reasons to invest in aos

Know How Customers Really Feel About Your Brands

Leverage a treasure trove of solicited and unsolicited feedback to improve CX and brand strategy with review handling and social analytics.

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Always be Aware of Shifts in Experiences & Behaviors with Social Signals

Consumers share their best – and worst – experiences online. In a world where consumers and businesses need to do more with less, positive reviews and social media recommendations become the bar against which all purchases will be made. Beyond recovering at-risk customers and encouraging loyal ones, AOS enables companies to be an active voice in the online conversation about their brand.

The AOS platform presents the data very intuitively based on the customer and employee feedback it collects, which is based on all the key metrics of our organization. 

What I perhaps like the most is that beyond the data, it’s very much an opportunity to engage with our customers and employees.

If you’re an organization that’s serious about growing your customer or member base and adding value to your customers and employees, then I’d say AFFINITY OS is the perfect solution for you.

Ben Mann

Chief Innovation Officer, EXNZ
top ten reasons to invest in aos
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Why Social Media and Reviews?

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top 10 reasons to invest in aos

Never Miss Online Feedback, No Matter Where It’s From

Know what your customers are saying about you by capturing online scores and comments from over 30+ social and review sites – including Google, Facebook, X, Booking.com – in addition to 200+ sites through partners. Built-in analytics surface customer issues and suggestions so you can quickly address concerns and make the most of your experience programs.

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More Reviews Mean More Business – Review Requests in Surveys Can Help

Consumers make buying decisions based on reviews, so businesses with lots of positive ratings and reviews get their attention. AOS makes it easy to gather a high volume of great reviews with both embedded reviews and URL linking to reviews in surveys. Make writing reviews a convenient and logical next step to surveys and see your reviews and revenue grow.

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top 10 reasons to invest in aos

Know How You Stack Up to Competition with Rival Intelligence

Don’t guess about what you could do to differentiate your locations from your rivals’ down the street – know what to improve upon with Rival Intelligence. Rival Intelligence is available at the individual location level or at the enterprise level, providing review score benchmarks using publicly available review data for individual locations or entire brands.

Curate exactly the rivals you’d like to track and at which addresses for the most granular insights into their performance and what you need to do to excel – all based on your unique needs. 

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Ensure Customers Get Responses Fast with In-platform Review Responses

Customers that review businesses expect responses, especially if their experiences were poor. Empower frontline employees and location managers to respond to reviews directly in AOS. 

Automatically generate alerts for all new reviews or trigger alerts based on review score or keywords. Plus, leverage pre-made, customizable templates to respond to customers quickly and intelligently on the most common types of reviews. 

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top 10 reasons to invest in aos

Never Miss Emerging Trends with Industry-Leading Text Analytics

Trends on social media and in review data change quickly. Using AOS’ industry-leading text analytics, you can surface short-term, valuable insights into consumer trends and behaviors that can turn issues into opportunities. Track sentiment associated with your brand, uncover the topics that people talk about most, and leverage unsupervised ML-powered Themes to surface these up-and-coming trends.

Combining social data with all your other data in AOS helps you generate more comprehensive, complete insights into customer behavior, brand health, and overall performance.

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+61 475 866 592

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AFFINITY OS is one of the most sophisticated yet affordable Customer Experience & Team Member Engagement systems on the market.

For a limited time, sign up for a free no obligation demo and receive FREE installation, a $7,500 value.

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PEOPLE FIRST, ALWAYS.

Top 10 Reasons to Invest in AFFINITY OS

Elevate Team Member Engagement and Wellbeing

Companies looking to foster a workplace culture that prioritizes Team Member wellbeing and engagement will find AFFINITY OS to be an invaluable resource. The platform incorporates mindful leadership principles from Grant Ian Gamble's best-selling book, "The Affinity Principle," empowering leaders to focus on individual Team Member needs, thereby creating a positive, productive work environment. With higher levels of engagement, companies can expect lower turnover rates, better performance, and an increased sense of loyalty among team members.

Boost Member Experience and Retention

AFFINITY OS goes beyond basic Member Relationship Management (MRM) systems by linking Member experience directly with Team Member engagement. The platform's tools and analytics offer actionable insights into Member behavior and preferences, helping Customer Service representatives to provide more personalized and empathetic service. Enhanced Member experience inevitably leads to higher Member retention rates and more robust brand loyalty.

Drive Referrals Through a Holistic Approach

By combining AI with the human element, AFFINITY OS creates a more cohesive, seamless experience for both Team Members and Members. Satisfied Members become brand advocates, generating high-quality referrals and organic growth for the company. AFFINITY OS can optimize the referral process, making it easier for businesses to capitalize on word-of-mouth advertising.

Harness Data-Driven Decision Making

AFFINITY OS provides an analytics dashboard that offers real-time data and Key Performance Indicators (KPIs) on Team Member engagement, Member experience, and business performance. Managers and executives can leverage this data to make informed decisions, set realistic goals, and identify areas for improvement. 

Illuminate BEYOND the Data - Highlight Sentiment

AFFINITY OS highlights sentiment in individual exchanges, but more importantly the AI system  distills meaningful sets of sentiment into actionable information. Managers and executives can leverage this objective framework around sentiment to drive decisions, focus goals, and highlight areas for improvement.

Achieve Long-Term Sustainability and Scalability

AFFINITY OS offers not just immediate operational improvements but also a sustainable model for long-term growth. It's a scalable solution that grows with your business, providing consistent value irrespective of your company size. By investing in a platform that focuses on both Team Member well-being and Member satisfaction, businesses can expect a high ROI as they grow. Being able to add sites and look across the portfolio and compare best practices is invaluable to growing businesses.

Utilize Lead Indicators for Proactive Management

Unlike traditional business metrics that focus on lag indicators like financials, AFFINITY OS uses lead indicators such as Employee Net Promoter Score (eNPS®) and Net Promoter Score (NPS®) to give businesses a more immediate and actionable insight into their performance. eNPS and NPS serve as early warning systems, highlighting potential issues or opportunities in real-time, allowing businesses to proactively manage their Member relationships and Team Member engagement. This predictive approach can be particularly beneficial for making timely interventions, optimizing resource allocation, and maintaining a consistent quality of service.

Gain Powerful Cross-Site Performance Comparison and Best Practices

For multi-site or multinational corporations, AFFINITY OS offers a unique advantage: the ability to compare performance metrics and best practices across various locations. This fosters an internal culture of continuous improvement and allows businesses to quickly identify and apply successful strategies from one site to another. Whether it’s Member satisfaction scores, Team Member engagement levels, or operational efficiencies, AFFINITY OS provides a holistic view that enables effective cross-site management.

Optimize Data-Driven Prioritization for Resource Allocation

AFFINITY OS equips managers and leaders with data-driven insights that enable them to prioritize their actions and investments effectively. By analyzing metrics related to both Member experience and Team Member engagement, the platform helps decision-makers identify the most impactful areas for improvement or scaling. Whether it's fine-tuning a Member service process, investing in team development programs, or allocating resources for new product features, the actionable data from AFFINITY OS ensures that every decision is aligned with the company's overarching goals and yields the highest return on investment.

Unleash Unmatched Return on Investment: A Cent-Per-Day Revolution

AFFINITY OS disrupts the traditional landscape of NPS and eNPS systems by providing an unparalleled return on investment. Priced at just 1 cent per day per member, AOS makes it affordable for companies in the fitness and wellness industry to invest in a people-centric approach. Despite its cost-effectiveness, AOS doesn't skimp on features; it uniquely integrates NPS (Net Promoter Score) and eNPS (Employee Net Promoter Score), offering a holistic view of both customer and Team Member satisfaction.

While other NPS and eNPS systems can be prohibitively expensive and industry-agnostic, AOS is tailored to meet the specific needs of the fitness and wellness sector. The nominal investment in AOS is quickly repaid through increased referrals and customer retention, making it a cost-efficient choice for businesses looking to scale sustainably.

By investing in AFFINITY OS, you can look forward to achieving a balanced ecosystem where Team Members are engaged, Members are satisfied, and the business thrives—making it a worthwhile investment for your forward-thinking organization.

CONTACT US

+61 475 866 592