AOS Action Intelligence

Prioritize Actions that Make an Impact with AI-Driven Action Intelligence. Empower everyone to use machine learning to surface trends within your data and take action on them.

request demo & claim offer
top 10 reasons to invest in aos
;

AOS Action Intelligence

Prioritize Actions that Make an Impact with AI-Driven Action Intelligence. Empower everyone to use machine learning to surface trends within your data and take action on them.

request demo & claim offer
top 10 reasons to invest in aos
;

AI Built to Augment Human Workflows 

AOS Action Intelligence enables people to prioritize impactful work instead of repetitive tasks to achieve goals faster. Time is finite, AOS Action Intelligence is infinite – so is the potential business value.

Action Intelligence is AOS’ native AI that supports all of AOS’ analytics with hundreds of models that leverage a variety of ML techniques – supervised, semi-supervised, unsupervised, knowledge-based. AOS Action Intelligence is powerful enough for data scientists – while also being intuitive for the frontline – enabling everyone to perform easier root cause analysis, take quicker action, and positively affect your business’ most important metrics.

UNCOVER

New trends

ENHANCE

Workflows

INCREASE

Efficiency

TRACK

Anything

SAVE

Time

Unsupervised Learning Meets an Unmatched Experience Platform

AOS Action Intelligence’s unsupervised machine learning algorithms save your business time by surfacing trends in your data that you didn’t know you needed to look for – AKA, Theme Explorer. Themes make root cause analysis easy, so that users can go from insights to action on experience data quickly and painlessly. With Themes, your business can more quickly and easily perform root cause analysis on topics surfaced due to changes in impact scores, sentiment, or other KPIs – saving your business time and risk that can be redirected to improving experiences. 

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top 10 reasons to invest in aos

AOS Action Intelligence Helps You be First to Find and Solve an Issue 

Always be the first to uncover actionable insights into customer and team member needs, behaviors, satisfaction, and wants. AOS Action Intelligence enhances the value and timeliness of human actions and workflows with AI that helps predict what may be going right or wrong across experiences. 

AOS’ localized, intuitive reporting make AI insights consumable and relevant for all. Action Intelligence empowers team members with insights that enable them to get hyper precise on specific actions and requests for individual locations or on a global scale, leading to better experiences.

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product tiers & pricing

Get the Most Out of Your Data with Leading Text and Speech Analytics

If rule-based topics make up the body of our text and speech analytics, AOS Action Intelligence is the soul. Action Intelligence supports our text and speech analytics for the most comprehensive insights into unstructured data, whether it comes from video, image, audio, survey, or data from any other signal. Action Intelligence’s emotion, effort, sentiment, and intent detection provide you with information about the health of the business and satisfaction with overall experiences.

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top 10 reasons to invest in aos

Never Miss an Opportunity with AI-Powered Alerts

Action Intelligence surfaces relevant, AI-powered topics to alert your teams to act on opportunities for customer retention, team member praise, or risky situations. Action Intelligence looks at your data to find actionable patterns in interactions and surfaces them as alerts automatically so you don’t have to. Using these intelligent alerts, Action Intelligence combines human and machine intelligence to recommend high value actions, and helps focus team member attention where it matters most. 

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product tiers & pricing

AOS Action Intelligence Keeps Improving Itself – With or Without Human Intervention

Minimize manual maintenance on AI models with AOS Action Intelligence’s machine learning capabilities. AOS Action Intelligence continually adapts and improves its machine learning models based on new feedback, associated customer data, and usage patterns for the most accurate insights. 

To ensure accurate topic and sentiment for your industry or business, there is a simple, no-code user interface to annotate topics and sentiment. Greatly diminish the number of team member hours spent on model maintenance so that your team can focus on taking action on experiences.

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top 10 reasons to invest in aos

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+61 475 866 592

Professional Self Care

AFFINITY OS is one of the most sophisticated yet affordable Customer Experience & Team Member Engagement systems on the market.

For a limited time, sign up for a free no obligation demo and receive FREE installation, a $7,500 value.

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PEOPLE FIRST, ALWAYS.

Top 10 Reasons to Invest in AFFINITY OS

Elevate Team Member Engagement and Wellbeing

Companies looking to foster a workplace culture that prioritizes Team Member wellbeing and engagement will find AFFINITY OS to be an invaluable resource. The platform incorporates mindful leadership principles from Grant Ian Gamble's best-selling book, "The Affinity Principle," empowering leaders to focus on individual Team Member needs, thereby creating a positive, productive work environment. With higher levels of engagement, companies can expect lower turnover rates, better performance, and an increased sense of loyalty among team members.

Boost Member Experience and Retention

AFFINITY OS goes beyond basic Member Relationship Management (MRM) systems by linking Member experience directly with Team Member engagement. The platform's tools and analytics offer actionable insights into Member behavior and preferences, helping Customer Service representatives to provide more personalized and empathetic service. Enhanced Member experience inevitably leads to higher Member retention rates and more robust brand loyalty.

Drive Referrals Through a Holistic Approach

By combining AI with the human element, AFFINITY OS creates a more cohesive, seamless experience for both Team Members and Members. Satisfied Members become brand advocates, generating high-quality referrals and organic growth for the company. AFFINITY OS can optimize the referral process, making it easier for businesses to capitalize on word-of-mouth advertising.

Harness Data-Driven Decision Making

AFFINITY OS provides an analytics dashboard that offers real-time data and Key Performance Indicators (KPIs) on Team Member engagement, Member experience, and business performance. Managers and executives can leverage this data to make informed decisions, set realistic goals, and identify areas for improvement. 

Illuminate BEYOND the Data - Highlight Sentiment

AFFINITY OS highlights sentiment in individual exchanges, but more importantly the AI system  distills meaningful sets of sentiment into actionable information. Managers and executives can leverage this objective framework around sentiment to drive decisions, focus goals, and highlight areas for improvement.

Achieve Long-Term Sustainability and Scalability

AFFINITY OS offers not just immediate operational improvements but also a sustainable model for long-term growth. It's a scalable solution that grows with your business, providing consistent value irrespective of your company size. By investing in a platform that focuses on both Team Member well-being and Member satisfaction, businesses can expect a high ROI as they grow. Being able to add sites and look across the portfolio and compare best practices is invaluable to growing businesses.

Utilize Lead Indicators for Proactive Management

Unlike traditional business metrics that focus on lag indicators like financials, AFFINITY OS uses lead indicators such as Employee Net Promoter Score (eNPS®) and Net Promoter Score (NPS®) to give businesses a more immediate and actionable insight into their performance. eNPS and NPS serve as early warning systems, highlighting potential issues or opportunities in real-time, allowing businesses to proactively manage their Member relationships and Team Member engagement. This predictive approach can be particularly beneficial for making timely interventions, optimizing resource allocation, and maintaining a consistent quality of service.

Gain Powerful Cross-Site Performance Comparison and Best Practices

For multi-site or multinational corporations, AFFINITY OS offers a unique advantage: the ability to compare performance metrics and best practices across various locations. This fosters an internal culture of continuous improvement and allows businesses to quickly identify and apply successful strategies from one site to another. Whether it’s Member satisfaction scores, Team Member engagement levels, or operational efficiencies, AFFINITY OS provides a holistic view that enables effective cross-site management.

Optimize Data-Driven Prioritization for Resource Allocation

AFFINITY OS equips managers and leaders with data-driven insights that enable them to prioritize their actions and investments effectively. By analyzing metrics related to both Member experience and Team Member engagement, the platform helps decision-makers identify the most impactful areas for improvement or scaling. Whether it's fine-tuning a Member service process, investing in team development programs, or allocating resources for new product features, the actionable data from AFFINITY OS ensures that every decision is aligned with the company's overarching goals and yields the highest return on investment.

Unleash Unmatched Return on Investment: A Cent-Per-Day Revolution

AFFINITY OS disrupts the traditional landscape of NPS and eNPS systems by providing an unparalleled return on investment. Priced at just 1 cent per day per member, AOS makes it affordable for companies in the fitness and wellness industry to invest in a people-centric approach. Despite its cost-effectiveness, AOS doesn't skimp on features; it uniquely integrates NPS (Net Promoter Score) and eNPS (Employee Net Promoter Score), offering a holistic view of both customer and Team Member satisfaction.

While other NPS and eNPS systems can be prohibitively expensive and industry-agnostic, AOS is tailored to meet the specific needs of the fitness and wellness sector. The nominal investment in AOS is quickly repaid through increased referrals and customer retention, making it a cost-efficient choice for businesses looking to scale sustainably.

By investing in AFFINITY OS, you can look forward to achieving a balanced ecosystem where Team Members are engaged, Members are satisfied, and the business thrives—making it a worthwhile investment for your forward-thinking organization.

CONTACT US

+61 475 866 592