Team Member Experience
Visibility, intelligence, and action to unlock the power of your biggest asset: people.
Team Member Experience
Visibility, intelligence, and action to unlock the power of your biggest asset: people.
Engage and empower team members to drive better business performance
Your people are your most important asset. That’s why we always call them “team members” instead of “employees” or “staff.” To win in the marketplace, you must also win in the workplace. AFFINITY OS™ allows you to drive business growth and efficiency by designing, managing, and scaling world-class team member experience programs. With AFFINITY OS™, you can create a culture of empowerment and action, foster innovation and creativity, improve team member happiness and productivity, and elevate team member experience as a strategic pillar, central to your business success.
Engage and empower team members to drive better business performance
Your people are your most important asset. That’s why we always call them “team members” instead of “employees” or “staff.” To win in the marketplace, you must also win in the workplace. AFFINITY OS™ allows you to drive business growth and efficiency by designing, managing, and scaling world-class team member experience programs. With AFFINITY OS™, you can create a culture of empowerment and action, foster innovation and creativity, improve team member happiness and productivity, and elevate team member experience as a strategic pillar, central to your business success.
Engagement
Engage your team members in the mission and purpose of your company.
Leverage continuous assessment across key drivers of team member engagement including belonging, happiness, recognition, leadership, enablement, alignment, and development. Analyze results and optimize actions based on key team member demographics. Drive team- and manager-level actions through group planning and tailored coaching.
Engagement
Engage your team members in the mission and purpose of your company.
Leverage continuous assessment across key drivers of team member engagement including belonging, happiness, recognition, leadership, enablement, alignment, and development. Analyze results and optimize actions based on key team member demographics. Drive team- and manager-level actions through group planning and tailored coaching.
Moments
Optimize within and across the entire team member lifecycle.
Manage experiences across talent acquisition, onboarding, training, development, offboarding, and separation. Improve team member happiness and productivity by listening to and acting on their feedback. Use team member feedback, related to specific lifecycle stages, to inform and drive strategic priorities.
Moments
Optimize within and across the entire team member lifecycle.
Manage experiences across talent acquisition, onboarding, training, development, offboarding, and separation. Improve team member happiness and productivity by listening to and acting on their feedback. Use team member feedback, related to specific lifecycle stages, to inform and drive strategic priorities.
Services
Make it easier and more efficient for team members to get work done.
Automate the capture, analysis, and delivery of feedback related to service experiences and service functions. Alert team members and managers with real-time feedback data so they can take immediate action to resolve issues. Surface individual performance data alongside comparative benchmarks to highlight development and coaching opportunities.
Services
Make it easier and more efficient for team members to get work done.
Automate the capture, analysis, and delivery of feedback related to service experiences and service functions. Alert team members and managers with real-time feedback data so they can take immediate action to resolve issues. Surface individual performance data alongside comparative benchmarks to highlight development and coaching opportunities.
WHITEPAPER FROM MEDALLIA
Finding The Way to Happy Customers Through The Voice of Your Team Members
While 78% of frontline team members report that their leaders have made customer experience a top priority, nearly 60% say they believe that their ideas for improving that experience often go unheard.
Companies that design and develop effective employee feedback systems recognize that frontline team mambers provide a unique perspective on the customer experience (CX). Medallia identifies five mistakes companies often make when designing and executing their team member feedback systems and discusses how to avoid them. Find out how to successfully:
- Plan to regularly solicit feedback
- Be sure to ask questions that are actionable, relevant, and aligned with the company’s value proposition
- Communicate the purpose of surveys, their results, and the actions taken
- Maintain team member anonymity and trust
- Take direct action based on team member input
WHITEPAPER FROM MEDALLIA
Finding The Way to Happy Customers Through The Voice of Your Team Members
While 78% of frontline team members report that their leaders have made customer experience a top priority, nearly 60% say they believe that their ideas for improving that experience often go unheard.
Companies that design and develop effective employee feedback systems recognize that frontline team mambers provide a unique perspective on the customer experience (CX). Medallia identifies five mistakes companies often make when designing and executing their team member feedback systems and discusses how to avoid them. Find out how to successfully:
- Plan to regularly solicit feedback
- Be sure to ask questions that are actionable, relevant, and aligned with the company’s value proposition
- Communicate the purpose of surveys, their results, and the actions taken
- Maintain team member anonymity and trust
- Take direct action based on team member input
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