Feedback Management

Handle every aspect of the feedback needed to set your brand apart.

REQUEST A DEMO
;

Feedback Management

Handle every aspect of the feedback needed to set your brand apart.

REQUEST A DEMO
;

Comprehensive Feedback Collection

Get the voice of your customers, members, and team members wherever and however they want: email, website, mobile app, mobile messaging, IoT connected devices, phone (IVR), and social review sites.

Feedback You Can Trust

Rely on the integrity of your experience data with built-in controls to validate that results are accurate, reliable and valid.

Purposeful, Prioritized Feedback Interactions

Avoid over-sampling, get feedback on moments that matter most, and ensure representative results for unbiased decision-making.

Rapid and Safe Program Management

Build, test and iterate your feedback programs using a guided wizard in a production replica sandbox, with one-click transfer to production when your team is ready to go live.

Comprehensive feedback management capabilities for every experience interaction and touchpoint:

AFFINITY OS™ Conversations

Engage customers and collect feedback in the moment through SMS and popular messaging channels.

AFFINITY OS™ Digital

Embed feedback interactions into your web, mobile app and IoT products to gain experience insights for every touchpoint and journey.

AFFINITY OS™ Ask Now

Get instant answers to your most pressing questions, directly from your customers.

AFFINITY OS™ Social

Make the online voice of the customer an integral part of your Experience Management program.

AFFINITY OS™ Athena

Leverage AI to uncover hidden meanings in vast amounts of experience feedback and determine the right action for each touchpoint and journey.

Admin Suite

Implement, test and innovate your Experience Management program at the speed your business requires.

Smart Sample

Automate sampling processes across all your experience interactions to ensure you are engaging with the right person at the right time, every time.

Anti-Cheating Engine

Validate the integrity of customer feedback by identifying surveys that may have been completed or influenced by team members to improve their loyalty scores.

Health Check

Ensure you are getting maximum value from your feedback programs by monitoring engagement activity, closed loop actions, and more.

REQUEST A DEMO
BACK TO PRODUCT FEATURES

Comprehensive Feedback Collection

Get the voice of your customers, members, and team members wherever and however they want: email, website, mobile app, mobile messaging, IoT connected devices, phone (IVR), and social review sites.

Feedback You Can Trust

Rely on the integrity of your experience data with built-in controls to validate that results are accurate, reliable and valid.

Purposeful, Prioritized Feedback Interactions

Avoid over-sampling, get feedback on moments that matter most, and ensure representative results for unbiased decision-making.

Rapid and Safe Program Management

Build, test and iterate your feedback programs using a guided wizard in a production replica sandbox, with one-click transfer to production when your team is ready to go live.

Comprehensive feedback management capabilities for every experience interaction and touchpoint:

AFFINITY OS™ Conversations

Engage customers and collect feedback in the moment through SMS and popular messaging channels.

AFFINITY OS™ Digital

Embed feedback interactions into your web, mobile app and IoT products to gain experience insights for every touchpoint and journey.

AFFINITY OS™ Ask Now

Get instant answers to your most pressing questions, directly from your customers.

AFFINITY OS™ Social

Make the online voice of the customer an integral part of your Experience Management program.

AFFINITY OS™ Athena

Leverage AI to uncover hidden meanings in vast amounts of experience feedback and determine the right action for each touchpoint and journey.

Admin Suite

Implement, test and innovate your Experience Management program at the speed your business requires.

Smart Sample

Automate sampling processes across all your experience interactions to ensure you are engaging with the right person at the right time, every time.

Anti-Cheating Engine

Validate the integrity of customer feedback by identifying surveys that may have been completed or influenced by team members to improve their loyalty scores.

Health Check

Ensure you are getting maximum value from your feedback programs by monitoring engagement activity, closed loop actions, and more.

REQUEST A DEMO
BACK TO PRODUCT FEATURES

CONTACT US

+61 475 866 592

Top 10 Reasons to Invest in AFFINITY OS

Elevate Team Member Engagement and Wellbeing

Companies looking to foster a workplace culture that prioritizes Team Member wellbeing and engagement will find AFFINITY OS to be an invaluable resource. The platform incorporates mindful leadership principles from Grant Ian Gamble's best-selling book, "The Affinity Principle," empowering leaders to focus on individual Team Member needs, thereby creating a positive, productive work environment. With higher levels of engagement, companies can expect lower turnover rates, better performance, and an increased sense of loyalty among team members.

Boost Member Experience and Retention

AFFINITY OS goes beyond basic Member Relationship Management (MRM) systems by linking Member experience directly with Team Member engagement. The platform's tools and analytics offer actionable insights into Member behavior and preferences, helping Customer Service representatives to provide more personalized and empathetic service. Enhanced Member experience inevitably leads to higher Member retention rates and more robust brand loyalty.

Drive Referrals Through a Holistic Approach

By combining AI with the human element, AFFINITY OS creates a more cohesive, seamless experience for both Team Members and Members. Satisfied Members become brand advocates, generating high-quality referrals and organic growth for the company. AFFINITY OS can optimize the referral process, making it easier for businesses to capitalize on word-of-mouth advertising.

Harness Data-Driven Decision Making

AFFINITY OS provides an analytics dashboard that offers real-time data and Key Performance Indicators (KPIs) on Team Member engagement, Member experience, and business performance. Managers and executives can leverage this data to make informed decisions, set realistic goals, and identify areas for improvement. 

Illuminate BEYOND the Data - Highlight Sentiment

AFFINITY OS highlights sentiment in individual exchanges, but more importantly the AI system  distills meaningful sets of sentiment into actionable information. Managers and executives can leverage this objective framework around sentiment to drive decisions, focus goals, and highlight areas for improvement.

Achieve Long-Term Sustainability and Scalability

AFFINITY OS offers not just immediate operational improvements but also a sustainable model for long-term growth. It's a scalable solution that grows with your business, providing consistent value irrespective of your company size. By investing in a platform that focuses on both Team Member well-being and Member satisfaction, businesses can expect a high ROI as they grow. Being able to add sites and look across the portfolio and compare best practices is invaluable to growing businesses.

Utilize Lead Indicators for Proactive Management

Unlike traditional business metrics that focus on lag indicators like financials, AFFINITY OS uses lead indicators such as Employee Net Promoter Score (eNPS®) and Net Promoter Score (NPS®) to give businesses a more immediate and actionable insight into their performance. eNPS and NPS serve as early warning systems, highlighting potential issues or opportunities in real-time, allowing businesses to proactively manage their Member relationships and Team Member engagement. This predictive approach can be particularly beneficial for making timely interventions, optimizing resource allocation, and maintaining a consistent quality of service.

Gain Powerful Cross-Site Performance Comparison and Best Practices

For multi-site or multinational corporations, AFFINITY OS offers a unique advantage: the ability to compare performance metrics and best practices across various locations. This fosters an internal culture of continuous improvement and allows businesses to quickly identify and apply successful strategies from one site to another. Whether it’s Member satisfaction scores, Team Member engagement levels, or operational efficiencies, AFFINITY OS provides a holistic view that enables effective cross-site management.

Optimize Data-Driven Prioritization for Resource Allocation

AFFINITY OS equips managers and leaders with data-driven insights that enable them to prioritize their actions and investments effectively. By analyzing metrics related to both Member experience and Team Member engagement, the platform helps decision-makers identify the most impactful areas for improvement or scaling. Whether it's fine-tuning a Member service process, investing in team development programs, or allocating resources for new product features, the actionable data from AFFINITY OS ensures that every decision is aligned with the company's overarching goals and yields the highest return on investment.

Unleash Unmatched Return on Investment: A Cent-Per-Day Revolution

AFFINITY OS disrupts the traditional landscape of NPS and eNPS systems by providing an unparalleled return on investment. Priced at just 1 cent per day per member, AOS makes it affordable for companies in the fitness and wellness industry to invest in a people-centric approach. Despite its cost-effectiveness, AOS doesn't skimp on features; it uniquely integrates NPS (Net Promoter Score) and eNPS (Employee Net Promoter Score), offering a holistic view of both customer and Team Member satisfaction.

While other NPS and eNPS systems can be prohibitively expensive and industry-agnostic, AOS is tailored to meet the specific needs of the fitness and wellness sector. The nominal investment in AOS is quickly repaid through increased referrals and customer retention, making it a cost-efficient choice for businesses looking to scale sustainably.

By investing in AFFINITY OS, you can look forward to achieving a balanced ecosystem where Team Members are engaged, Members are satisfied, and the business thrives—making it a worthwhile investment for your forward-thinking organization.

CONTACT US

+61 475 866 592