Grant Ian Gamble is a best-selling mindful leadership author and speaker. He has over 30 years of experience in leading teams to create innovative customer experiences, building engaged workforces, and developing leaders who prioritize mindfulness in their approach.

Interested in learning more about how to transform your organization’s approach to team member engagement and customer experience? Reach out to our team at AFFINITY OS, specialists in AI-driven customer and team member engagement optimization.


Dive into the heart of exceptional leadership and customer-centric success with AOS Academy. Our certification courses, guided by the “PEOPLE FIRST, ALWAYS” mantra, are designed to support professionals as mindful, effective leaders and service providers.
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Revitalize to Optimize: How Prioritizing Self-Care Elevates Customer Service Professionals and the Experience of Their Customers
Revitalize to Optimize: How Prioritizing Self-Care Elevates Customer Service Professionals and the Experience of Their Customers Grant Ian Gamble is a best-selling mindful leadership author and speaker. He has over 30 years of experience in leading teams to create...
Putting People First, Always: The Secret Ingredient to Unmatched Team Member Engagement
Did you know that companies with highly engaged Team Members are 21% more profitable? (Source: Gallup) The key? A culture that puts ‘People First, Always.’
I recently spoke with the CEO of a successful tech startup who dedicates one day a week solely to team-building activities and one-on-one chats. The result? Increased engagement and a team that feels heard and valued.
Remember, Team Members aren’t cogs in a machine; they’re the gears that drive your company forward.
Learn more about putting People First, Always.
Unlocking the Magic of “WOW” Moments in Customer Experience: Putting People First, Always.
Ever dined at a restaurant and received a complimentary dessert just because? That’s a “WOW” moment! In businesses I’ve consulted, simply introducing a policy to create these moments increased customer loyalty by over 30%! Put “PEOPLE FIRST, ALWAYS” and make your customer interactions memorable.

Interested in learning more about how to transform your organization’s approach to team member engagement and customer experience? Reach out to our team at AFFINITY OS, specialists in AI-driven customer and team member engagement optimization.
Put PEOPLE FIRST, ALWAYS and watch your business flourish.
Dive deep into the latest trends in customer experience and team engagement, mindful leadership and management. Discover practical tools and strategies that you can use to build a people-centric culture, the foundation for sustainable long-term business growth and success.
Led by mindful leadership expert, Grant Ian Gamble, a best-selling author and true visionary with over 30 years of experience in leading teams to create innovative customer experiences, building engaged, inspired and fulfilled workforces, and developing leaders who prioritize genuine connection in their approach.
The guiding principle behind all of Grant’s work is PEOPLE FIRST, ALWAYS.

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